Skype for business using non unicode text such as chinese or japanese languages shows up as garbled text

Last updated: August 1, 2017

ISSUE

For users in Version 1707 (8362.2033) and later, June fork, and when using Skype for Business with non-unicode text (such as Chinese or Japanese languages), the text shows up garbled in the following scenarios:

• Instant messages sent between Skype Business for Windows Desktop and Skype for Business on mobile devices or Lync Web App.

• Chat notifications with Chinese (or other non-unicode) text.

• Saved conversation history with Chinese (or other non-unicode) text.

• Copy and paste from Skype to Word or Outlook Mail message with non-unicode text except when pasting as "keep text only".

STATUS: FIXED

This issue is now fixed in Version 1707 (Build 8362.2062) or later, which started rolling out to production customers on July 31, 2017. To get the update immediately, open any Office 2016 app and choose File > Account > Update Options > Update.

More Resources

Ask the experts

Connect with experts, discuss the latest Skype for Business news, updates, and best practices, and read our blog.

Skype Community

Get help in the community

Ask a question and find solutions from Office Support Agents, MVPs, Engineers, and other Skype for Business users.

Skype for Business Forum

Suggest a new feature

We love reading your suggestions and feedback about how you use our products! Share your thoughts. We're listening.

Skype Feedback

Fixes or workarounds for recent Office issues

Troubleshoot problems with Skype for Business