Configuration information for my Business Contact Manager database cannot be found

Symptoms

When you are trying to view or change the offline settings for your Business Contact Manager database, you may receive the following message:

Business Contact Manager cannot load the necessary configuration file. Drop the offline database, or click Disable Offline again. For more information, click Help.

Cause

There are errors in your configuration file.

Resolution

Try the following procedures to help resolve this issue.

Restore the database from your backup file

Note:  In order to restore a database, you must be the database owner, and you must have previously created a backup file of the database. For more information about how to back up a database, see Why you should back up your Business Contact Manager data. If you did create a backup file, see Restore data to a Business Contact Manager database for information on restoring your backup file to your database.

If you have not backed up your local database, you must drop the database connection to the shared database and reconnect.

Drop the database and restore the connection to the shared database

Before you can create a new database or make a connection to a different shared database (including one that has been restored), you must first drop the offline database. You must be working offline in order to drop your offline database.

Switch to working offline

1. Click the File tab.

2. Click the Business Contact Manager tab.

3. Click the Offline button.

4. Click Work Offline Now.

Drop your offline database

• See the Drop your offline database section in Work offline in Business Contact Manager.

Reconnect to the shared database

1. Click the File tab.

2. Click the Business Contact Manager tab.

3. In the Offline section, click Connect Now.

Note:  The Connect Now button is available only if you are working offline and the shared database is available.

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