Find and add a contact
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Type a name in Search for Contacts, and select your contact's listing when it appears.
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Select the contact and select Groups to add them to a group or to Favorites.
When you add a person to your contact list, they receive a notification. External contacts must accept your invitation before you can see their availability.
![Screenshot of Contacts tab, with search text entered and search result shown.](https://support.content.office.net/en-us/media/c25de169-4ace-46ff-bf3f-2736a16021ff.png)
Start an Instant Message (IM)
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Select a contact, and then select Send an Instant Message
.
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Type your message in the Type a message here... box, and press Return or select
.
![Screenshot of contact card, with cursor over Send an Instant Message](https://support.content.office.net/en-us/media/b5e18929-ec71-4327-b425-c07c0f880774.png)
Start a voice or video call
Select a contact, then on their contact card select or Start a Call or Start a Video Call
.
Note: If you don't have a camera, the video call options are not available.
![Screenshot of contact card, with cursor over Start a Call.](https://support.content.office.net/en-us/media/8dc446d3-5a55-4e3d-a449-8e4883fcddeb.png)
Receive a call
Select Answer to accept the call, or Ignore
to dismiss the call and send it to voice mail, if available.
![Screenshot of incoming call dialog.](https://support.content.office.net/en-us/media/57370d2e-bde0-4c1f-b1d5-9804602dd2df.png)
End a call
Select Hang Up or press Ctrl+Enter.
Note: To end an instant message, close the conversation window.
![Screenshot of a call screen, with cursoer over the End a Call button.](https://support.content.office.net/en-us/media/d531d412-75d7-450d-acf9-bc5065b675e8.png)
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