Transfer calls

Microsoft Lync 2010 communications software makes it easy for you to transfer calls to other people.

What do you want to do?

• Transfer a call

• Park a call

• Specify where to send calls that you can't answer

• Redirect calls

• Answer and then transfer a call as a delegate

Transfer a call

To transfer a call, in the conversation window, do one of the following:

• Click the Transfer button, which is an arrow icon with a tooltip (Transfer call to another person or device).

• Click one of your other numbers (such as your mobile phone).

• Click Another Person or Number, and then in the dialog box that is displayed, search for or select the contact that you want to transfer the call to.

• Point to Current Conversations, and then click the one you want to merge with this call.

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Park a call

If your company has set up Lync 2010 for this activity, you can park a call. This places the call on hold so that another party can retrieve it.

1. In the conversation window, click the Transfer button, and then click Parking Lot.

2. A notification appears in the conversation window, displaying a number to call in order to retrieve the call.

3. Contact the team that you want to answer the call, and give them the number from the notification.

Only the audio portion of a call can be parked. For example, video, instant message, and sharing portions of a conversation will stop. You cannot park calls that have more than two participants.

If you know specifically who you want to answer the call, it's better to transfer it instead because parked calls can be answered by anyone who dials the retrieval number.

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Specify where to send calls that you can't answer

1. In the Lync main window, click the Options button, and then click Call Forwarding.

2. Click Unanswered calls will go to.

3. In the Unanswered Calls dialog box, select a number and a delay.

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Redirect calls

You can redirect incoming calls individually before you answer them. For more information, see Answer or decline a call.

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Answer and then transfer a call as a delegate

If you are a delegate for one or more other people, for example your manager, you can make and receive calls on their behalf. The incoming call alert specifies that the call is for the other person. You can answer and then transfer the call to your manager or redirect the call without answering. All call transfers from a delegate to a manager are automatically returned to the delegate if the manager does not answer the call.

1. In the conversation window, click the Transfer button.

2. Click the name of the person to whom you want to transfer the call.

For more information, see Make a phone call and Answer or decline a call

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