Let people reset their own passwords in Office 365

Contributors:
Last updated 10 October, 2017

This article is for people who set password policy for a business, school, or nonprofit. If you're a user looking to reset or change your password, see I forgot the username or password for the account I use with Office.

Getting crushed with people asking you to reset their passwords? As the Office 365 admin, you can let people use the self-service password reset tool so you don't have to reset passwords for them. Less work for you!

Here are a few things you need to know:

• You get self-service password reset for cloud users free with any Office 365 business, education, or nonprofit paid plan. It doesn't work with Office 365 trial.

• It uses Azure. You'll automatically get this feature in Azure for free when you do these steps. It won't cost you anything to turn on self-service password reset if you don't use other Azure features.

• If you're using on-premises Active Directory, you can set this up but it requires a paid subscription to Azure AD Premium.

Let people reset their own passwords in Office 365

These steps turn on self-service password reset for everyone in your business.

1. Go to the Office 365 admin center.

   Go to the Office 365 admin center.

   Go to the Office 365 admin center.

2. Choose Settings > Security & privacy.

3. Choose the link for the Azure AD admin center. You'll get Azure for free!

   

4. Choose Users and groups > Password reset.

   

5. On the Properties page, choose All to enable it for everyone in your business, and then choose Save.

   

6. When your users sign in to Office 365, they will be prompted to enter additional contact information that will help them reset their password in the future.

New to Office 365? Discover free video courses for Office 365 admins and IT pros, brought to you by LinkedIn Learning.

Related articles

Set the password expiration policy for your organization
Set an individual user's password to never expire