Let people reset their own passwords in Office 365
Contributors:
Last updated 10 October, 2017
| This article is for people who set password policy for a business, school, or nonprofit. If you're a user looking to reset or change your password, see I forgot the username or password for the account I use with Office. |
Getting crushed with people asking you to reset their passwords? As the Office 365 admin, you can let people use the self-service password reset tool so you don't have to reset passwords for them. Less work for you!
Here are a few things you need to know:
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You get self-service password reset for cloud users free with any Office 365 business, education, or nonprofit paid plan. It doesn't work with Office 365 trial.
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It uses Azure. You'll automatically get this feature in Azure for free when you do these steps. It won't cost you anything to turn on self-service password reset if you don't use other Azure features.
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If you're using on-premises Active Directory, you can set this up but it requires a paid subscription to Azure AD Premium.
Let people reset their own passwords in Office 365
These steps turn on self-service password reset for everyone in your business.
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Go to the Office 365 admin center.
Go to the Office 365 admin center.
Go to the Office 365 admin center.
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Choose Settings > Security & privacy.
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Choose the link for the Azure AD admin center. You'll get Azure for free!
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Choose Users and groups > Password reset.
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On the Properties page, choose All to enable it for everyone in your business, and then choose Save.
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When your users sign in to Office 365, they will be prompted to enter additional contact information that will help them reset their password in the future.
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Set an individual user's password to never expire
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