When you enter a product key on Office.com/setup, you might see one of the following error messages:
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"Sorry, we can't set up your account right now. Hang on to your product key, and try again later. If this happens again, contact support." [Error code: ERR_MISSING_PARTNUMBER]
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"Sorry, we can't find this product key in our database." [Error code: ERR_INVALID_TOKEN]
These messages appear if you enter a product key for an older version of Office that isn't available for download from Office.com/setup. Here's where you can enter those product keys.
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For Office 2010, check the length of your product key and do the following:
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If your product key is 25 characters and uses the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX, you need to install Office from your disc. If you no longer have a way to install Office 2010, we recommend you upgrade since support for Office 2010 has ended.
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If your product key is 27 characters and uses the format XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XX, go to https://getkey.office.com/office2010.
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Office 2011 for Mac is now out of support. Learn more about how to upgrade Office.
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For Microsoft 365 for business, go to Enter your product key for Microsoft 365 for business.
Note: Support for Office 2007 ended on October 10, 2017. For more information, see End of support for Office 2007.
If your product key doesn't work on these sites, it might be a volume license key. Volume license keys are typically used by organizations to activate volume editions of Office Professional Plus. If you have a volume license key, please contact your administrator for help with installing Office or see Activate volume editions of Office to activate Office Professional Plus using a product key.
Still need help? Contact Support
If you've followed the guidance in this article and still need help, visit our Microsoft support page for assistance.
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