Error code 30015 1011 1392 and 30015 4 1392 when installing office

When trying to install Office, you might get one of these errors. We've listed the most commons solutions first, so try them in order.

Option 1 - Restart your device and try installing Office again

In your browser, bookmark this article so you can easily return to it since you'll have to restart the computer you're trying to install Office on.

1. Save your work and close any programs you have open, and then restart your computer.

2. Once your computer restarts, open a web browser such as Internet Explorer, and sign in with the account associated with Office, and then select Install.

To reinstall Office select the version you want to install and follow those steps.

Microsoft 365
Office 2021
Office 2019
Office 2016
Office 2013

Option 2 - Use the offline installer to install Office

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office installation.

For steps to install an offline version of Office, see Use the Office offline installer and select the correct tab for your version of Office.