Set up email on a Nokia (Symbian OS) phone

If you're using a supported Nokia device that's running the Symbian operating system, you can use the Nokia email application, Mail for Exchange, to set up your email using Exchange ActiveSync. When you use Exchange ActiveSync, you can access your account information, including email messages, calendar entries, contacts, and task information. If you only want to use email, you can set up POP or IMAP email on a Nokia.

Most Nokia mobile phones support Exchange ActiveSync. For information about which Nokia devices support Mail for Exchange, see "What else do I need to know" later in this topic.

Note:  If your Nokia phone is a Windows Phone, see Set up email on Windows Phone.

What do you want to do?

Set up Exchange ActiveSync email on a Nokia mobile phone

Find your Exchange ActiveSync server name

What else do I need to know?

Set up Exchange ActiveSync email on a Nokia mobile phone

1. On the Applications menu, select Applications > Mail.

2. Select Create a new mailbox to start the setup wizard.

3. Accept the Nokia terms of service and select Start.

4. Select Mail for Exchange from the list of available account types, and then enter the following information:

   1. In the Password box, enter your account password.

   2. In the Username box, enter your user name, for example, tony@contoso.cn.

   3. In the Domain box, enter your domain. Your domain is the part of your email address that follows the at sign (@) and precedes the period, for example, contoso.

   4. Select Next to continue. The setup wizard will try to automatically set up your email account.

5. If the wizard is able to set up your account, go to the next step. If this process can't be completed automatically, you'll need to enter your Exchange server name manually. In the Mail for Exchange server name box, enter your server name, and select Next. If you're connecting to your Office 365 email, use partner.outlook.cn for your server name. If you are not using Office 365, see Find your ActiveSync server name later in this article.

6. Select OK when Mail for Exchange informs you that it isn't recommended to use multiple methods to synchronize your contacts with your phone.

7. Choose whether you want to synchronize your Calendar, Contacts, and Tasks by selecting the appropriate options and then selecting Next.

Find your Exchange ActiveSync server name

If your email program is not able to automatically find your Exchange ActiveSync server name, you may need to look it up.

If you're connecting to your Office 365 email, use partner.outlook.cn as your Exchange ActiveSync server name. The Exchange ActiveSync server name partner.outlook.cn can be used if you are using the latest version of Office 365.

If you're not using Office 365 or if you aren't sure if you are using the latest version of Office 365, follow these steps to look up your Exchange ActiveSync server name. Follow these steps to determine your Exchange ActiveSync server name.

1. Sign in to your account using Outlook Web App.

2. In Outlook Web App, on the toolbar, click Settings > Options > Account > My account > Settings for POP and IMAP access.

Note:  Although you're not setting up a POP3 or IMAP account, you'll use the POP server name to determine your Exchange ActiveSync server name.

1. On the Settings for POP and IMAP Access page, under POP setting, look at the value for Server name.

2. If the Server name shows partner.outlook.cn, your Office 365 account is on the latest version of Office 365, and you can use partner.outlook.cn as your Exchange ActiveSync server name.

3. If the Server name value is in the format podxxxxx.partner.outlook.cn, your Office 365 or other Exchange Online account is not yet on the latest version of Office 365, and you can use m.partner.outlook.cn as your Exchange ActiveSync server name.

4. If the Server name value includes your organization's name, for example, pop.contoso.com, then your Exchange ActiveSync server name is contained in address bar in your browser when you are signed in to Outlook Web app - -but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.cn/owa, your Exchange ActiveSync server name is mail.contoso.cn.

Top of Page

What else do I need to know?

• If you don't accept the policies sent to your mobile phone, you won't be able to access your information on your mobile phone.

• If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone.

• If you see Not available under POP setting, IMAP setting, and SMTP setting, you may need to contact the person that manages you email account to determine your Exchange ActiveSync server name.

Top of Page