Send and receive an im

From Lync on your Windows Phone, you can send and receive instant messages (IMs) with other contacts. You can also add audio or video to an existing IM conversation. And you can start an IM conversation with any group that shows up in Lync, including distribution groups, Microsoft 365 Groups, and groups of contacts you've created yourself.

Send an IM

To search for a contact and then send an IM to them, do the following:

1. From the Contacts screen, tap the Search icon at the bottom and start typing a contact's name in the search box. The results are shown below the box.

2. When you find the contact you're looking for, tap their name, tap the IM icon, and then start typing your message.

To select a contact from your Contacts list to send an IM to, do the following:

1. From the Contacts screen, tap on the group that the person you're looking for is in to expand the group.

2. When you find the contact, tap their name, tap the IM icon, and start typing your message.

Receive an IM

When someone sends you an instant message and you're in Lync, a notification appears at the top of the screen. To accept the invitation, tap the notification.

If you receive an instant message while your phone is locked or Lync is running in the background, a native Windows Phone notification appears indicating you have a new IM. Do one of the following:

• To accept the invitation, tap the notification.

• To ignore the invitation just let the notification time out.

Switch between IM conversations

To switch between conversations do this:

• At the bottom, tap the More (…) icon, and then tap View Conversations. From the Conversations screen, tap the conversation you want to reply to.

Add audio or video to an IM conversation

To add audio or video to an existing IM conversation, from the IM conversation, tap the Call or Video icon on the app bar.

Depending on how you set your VoIP call options, when you make or receive an audio or video call it could use Wi-Fi or your cellular data plan. For more information, see Manage Wi-Fi for VoIP options.

Find a recent or missed conversation

When you miss a conversation on your mobile, the Conversations screen will show the missed conversation.

1. To view a missed or recent conversation, go to the Conversations screen. A list of recent and missed conversation is displayed.

2. Tap the conversation to reply. (To connect to the conversation, you must reply by either sending an IM or starting an audio or video call.)

Note:  Conversations that were accepted on other Lync clients but were missed on your mobile device don't appear in the Conversations screen.

Delete a conversation

To delete a conversation from the Conversations screen, tap and hold the conversation you want to delete, and then when you see the menu options, tap Delete Conversation.

Ignore a notification

To ignore a notification, swipe to dismiss it.

Start an IM conversation with a group

You can start an IM conversation with any group that shows up in Lync, including distribution groups, Microsoft 365 Groups, and groups of contacts you've created yourself. Here's how:

1. Find the group in your Contacts list or via search.

2. Tap the Contact Card for the group.

3. Tap the IM icon, type your message, and hit Enter. Your IM will go out to every group member who is online.