Friday, October 23, 2020

Onedrive for business troubleshooter

Note: This article applies only to the previous OneDrive for work or schoolsync app (groove.exe). In most cases, we recommend that you use the newer OneDrive sync app (onedrive.exe) instead. Which OneDrive app?

Problem


The OneDrive for work or school (SPOneDriveForBusiness) Diagnostic detects certain problematic conditions and collects information to troubleshoot Microsoft OneDrive for work or school issues. This diagnostic supports both OneDrive for work or school 2013 and 2015.

Solution

This article describes the information that may be collected from a computer that's trying to connect to OneDrive for work or school.

Required permissions

The rules in the diagnostic package use the local administrator account of the client computer.

Manifest results

The following table lists the files that are collected when you run SPOneDriveForBusiness, and it describes the information that each file contains.

Description

File name

Contains the status of each rule that is executed, including any problematic conditions that were detected.

ResultReport.xml

This is an xlst transform that formats the results in the ResultReport.xml file. It contains no customer data.

Results.xsl

Contains debug information that's generated during the execution of the manifest. Also contains timings on each rule that is run. May contain customer data. However, every attempt has been made to reduce the amount.

SPOneDriveForBusiness.0.debugreport.xml

Contains additional debug information for the manifest execution. May contain customer data. However, every attempt has been made to reduce the amount.

Stdout.log

Inventory scan of installed Office applications.

<ComputerName>_ROIScan.log and

<ComputerName>_ROIScan.xml

OneDrive Trace Cab file.

<ComputerName>_SPO_<locale>_OneDriveTrace.cab

OneDrive Event Trace Log files (ring logs).

<ComputerName>_SPO_<locale>_OneDriveSpwLogs.cab

Contains the Application Event Logs

<ComputerName>_evtx_<locale>_EventLogs.cab

OneDrive WER AppCrash Report

<ComputerName>_cab_<locale>_OneDriveWerReport.cab

Contains the Groove.exe.log file

<ComputerName>_log_<locale>_OneDriveGrooveExeLog.cab

Contains the Msosync.exe.log file

<ComputerName>_log_<locale>_OneDriveMsosyncExeLog.cab

Contains the MSO logs

<ComputerName>_log_<locale>_OneDriveMsoLogs.cab

Contains the Windows Explorer WER AppCrash Report

<ComputerName>_cab_<locale>_ExplorerWerReport.cab

Contains the MSOSync WER AppCrash Report

<ComputerName>_cab_<locale>_MSOSyncWerReport.cab

Contains information for troubleshooting a duplicate document error

<ComputerName>_cfg_<locale>_OneDriveDuplicateDocumentError.txt

Contains the product and file version for each

running process

<ComputerName>_cfg_<locale>_ProcessListReport.txt

OneDrive for work or school rules

Prerequisites

To install this package, you must have Windows PowerShell 2.0 installed on the computer. For more information, go to Windows Management Framework (Windows PowerShell 2.0, WinRM 2.0, and BITS 4.0).

The following checks are performed by the OneDrive for work or school troubleshooter package.

Rule ID

Title

Description

7D4149B9-6008-4DBA-B92C-FEF148D0E9F9

Sync issues with SharePoint Online when OneDrive (formerly SkyDrive Pro) folder has blocked file name extensions

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

4686124A-193E-443D-8E76-C1BED8A24AAB

Sync issues with SharePoint Online when OneDrive folder has blocked file characters

Invalid file names and file types in OneDrive and SharePoint

387DEB3A-BE31-4DA2-BAC3-F0F2496FE527

OneDrive is not installed on client machine

Install the Windows version of the new OneDrive sync app

62628571-A7EA-49DC-B4CB-0DC5C0F7F189

File names cannot have more than 128 characters for the file to be added to a synced library folder for uploading to SharePoint Online

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

FE1F4C70-4216-4733-8929-82999283DD42

Folder names cannot have more than 250 characters for the folder to be added to a synced library folder for uploading to SharePoint Online

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

01E1B0C3-2DE2-44DD-8B37-2AF88877E959

Mismatched path between Office and OneDrive install types.

9F79AEEC-11AB-4B95-B7FF-991622F619DA

Mismatched version between Office and OneDrive install types.

123FB748-D778-467A-8625-FD95FAA4502D

OneDrive sync errors after configuring Information Rights Management (IRM) on the library

DBFE72C4-06D7-4AD1-8BE3-B72D97494AFF

OneDrive sync errors for changing file name while files are being uploaded to SharePoint Online.

F8B30197-7AE8-4BAC-BBBD-15850D46B7C1

OneDrive white space sync errors when trying to sync document library.

EADB7E2E-7182-49F0-BC7C-16C467BE878E

OneDrive initial sync errors when user attempts to sync a document library that has Information Rights Management (IRM).

03F360C5-1A49-44EB-AE88-FA42FBE09028

Cannot sync a file to SharePoint Online because of a tilde (~) at the beginning of the file name.

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

B6BF491C-86B2-4BEC-A8DE-E6DA6907120D

Returns the OneDrive version number

63A7735F-A47D-447F-B342-78AA0FBEBCF1

Check OneDrive directory for unsupported folders

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

2F3D6F96-7241-49E8-9432-545340D72438

Check OneDrive directory for file size limit

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

2DH4806D-6F1C-4FE9-BE5A-9BA354BC801D

Check OneDrive directory for the maximum items limit

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

2DG4AF0B-4974-488C-8DC2-C679CA7BF65F

Check synced SharePoint Lists and Libraries for the maximum items limit

Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive

17C9D0C9-96FA-4014-986E-1C4B0448FAC7

Check if SignInOptions is set to default

OneDrive sync returns the error "We can't connect to the specified SharePoint site"

68B34491-0A2D-4637-A224-076FBA61FA1B

Check if UseOnlineContent is set to default

"This feature has been disabled by your administrator" error in Office 2013 and 2016

70AD3F4C-07C8-4BB2-8086-D30D6C3EEFDC

Check the local machine free disk space and total capacity

CD4D025-549F-4528-A682-31BBD246D472

Check for mixed install of MSI and ClickToRun

How to switch from an MSI installation of OneDrive (formerly SkyDrive Pro) standalone to a Click-To-Run installation of OneDrive (formerly SkyDrive Pro) standalone

6CE5FC56-B975-4E2C-8149-304296F75974

Check ETL trace for Invalid Unicode Character error

A919A6D5-0401-4700-B7D6-C78920DB4EEB

Directory statistics for the OneDrive folder

6622756F-4577-4243-BF65-36A91A78CDC2

Check for file name character limit for Excel files

Error message when you open or save a file in Microsoft Excel: "Filename is not valid"

7B683A8C-238F-4D61-BCEF-88088AA18E93

Check if Central Table file size exceeds 2 GB

BE218D37-62A5-4C42-80B7-18129D702EB0

Check Shell Icon Overlay Identifiers order

Sync icon overlays are missing from OneDrive and OneDrive

More information

For more information about which operating systems can run Microsoft Support's diagnostic packages, see Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform.


Still need help? Go to Microsoft Community.

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