Tuesday, July 4, 2017

Fixes or workarounds for recent issues in OneNote for Windows

Fixes or workarounds for recent issues in OneNote for Windows

Last updated: June 6, 2017

Last updated: June 7, 2017

ISSUE

After updating Office, you may experience a brief flashing window every hour, which triggers the OfficeBackgroundHandlerRegistration task to start running.

STATUS: FIXED

This issue is now fixed in Version 1705 (Build 8201.2075). To get the update Office, open any Office 2016 app and choose File > Account > Update Options > Update.

Last updated: May 11, 2017

ISSUE

After updating to Windows 10 Insider Preview Build 16170 to 16187, newly received emails may display empty or blank, images may appear as white boxes, and visual artifacts may appear in any Office applications.

STATUS: FIXED

This issue is now fixed in the Windows 10 Insider Preview Build 16188 for PC available to Windows Insiders in the FAST ring. For more information, please visit this page.

Last updated: April 19, 2017

ISSUE

When using OneNote on Windows Phone, specifically Windows Phone 8.1, you may experience a sync interruption of your notebooks with OneDrive. The service side interruption started impacting customers sometime week of April 10, 2017 and may impact other Office Mobile apps as well.

The most common issue reported by customers is that OneNote has stopped syncing to OneDrive, and shows error code 80070005 with a variation of these messages: "We can't complete this task. Try again" or "You don't have permission to edit this file and the sync has stopped. Contact the owner."

STATUS: FIXED

We released a fix for this issue on April 18, 2017 for all Windows Phone customers. When you open the OneNote app, your notebooks should be syncing with OneDrive and across devices.

If you're still experiencing an issue, you can post in the Microsoft Answers Community for additional support and expert advise.

Last updated: March 15, 2017

ISSUE

If you have logged in to OneNote 2016 using your PIN authentication, you may be unable to edit notebooks using your mouse. This issue is most noticeable if you're running the Windows Anniversary update from Aug 2016 or later.

STATUS: FIXED

This issue is now fixed with update 16.0.7870.2020 released on March 9, 2017. To install the update right away, open any Office 2016 app and click File >Account >Update Options > Update Now.

If you're an Office 365 Pro Plus subscriber, and you get Office updates through the First Release for Deferred Channels, download and install update 16.0.7766.2071 released on March 14, 2017, to get the fix.

We are aware that this issue persists in OneNote 2013 if you are running the Windows Anniversary update. We recommend you use the following workaround for OneNote 2013:

  • Do not use PIN authentication to log in to OneNote.

  • Try restarting the app if you're still having the issue.

When using the OneNote app on your Windows 10 device including Windows tablet and phone, you may find that the spellchecker or automatic language selection is not working correctly when you change your keyboard layout to another language other than English.

This issue has been fixed and is available with Windows build 15063.138 or higher. To get the fix, install the latest Windows and OneNote for Windows 10 update on your device.

After opening OneNote on your desktop or Windows device, you may get an error message 0xE00015E0 that doesn't go away, and can block you momentarily from using the app.

We've investigated this authentication issue and did not find sufficient information to determine a root cause. If you are still impacted by this issue, we recommend the following steps:

  1. Install the latest version of OneNote 2016 for Windows desktop.

  2. Go to Start > Settings > Accounts > Email & app accounts.

  3. Verify your account information by entering your Microsoft account password.

  4. Re-start OneNote and launch the app. You may be prompted to sign in one more time.

For more information on how to fix sync issues with OneNote 2016 for Windows desktop, see this article: Fix issues when you can't sync OneNote.

Need more help?

Call support

Talk to support.
If you have an Office 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Us button at the bottom of this page.
If you are an admin for Office 365 for business subscription, contact Office 365 for business support.

Office 365 community forums

Ask the community
Get help from experts in our forums:
Office on Windows forum for personal, home, or university users
Office 365 community forum for business users

Chat

Provide feedback in Office app
You can send feedback directly to our Office teams:.

In Office 2016 on Windows 10, open an Office app, and click File > Feedback.

Have a feature request?

Lightbulb - Idea

We love reading your suggestions on new features and feedback about how you use our products! Share your thoughts on the OneNote UserVoice site. We're listening.

at

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)