Answers to top Office 365 questions

Note: This article has done its job, and will be retiring soon. To prevent "Page not found" woes, we're removing links we know about. If you've created links to this page, please remove them, and together we'll keep the web connected.

Get answers to the top questions that Office 365 users and admins are asking today.

Office 365 for home

I don't know how to install Office applications

You can install Office on your Mac or PC if you have a subscription to Office 365 for home, or if someone has shared a subscription with you.

Install Office on your PC or Mac

I don't remember my Microsoft account

In order to install or reinstall Office, or manage your Office 365 subscription, you need to sign in with the Microsoft account that's associated with the version of Office you have. The following article will help you find the Microsoft account that you associated with Office.

I can't remember the Microsoft account I use with Office

I can't find my product key

You don't always need a product key to install Office, but when you do, the steps for finding it differ depending on what version of Office you're installing.

For help finding your product key, select your version of Office:

Office 365 expired and I want to renew my subscription

You can renew Office 365 online through Microsoft, or buy another year of the subscription from a retail store.

Renew Office 365

I want to cancel a trial subscription

If you're in the middle of your Office 365 trial, you can cancel your trial online before your trial period ends.

Cancel Office 365

I need help sharing Office 365 Home

Office 365 Home can be shared with up to four people in your household. You and the people you share with can install Office desktop applications on up to 5 computers, which can be a combination of Macs and PCs, 5 tablets, and 5 smartphones. If you've used up all of your available installs and need to install on another computer, you can free one up by deactivating one of your existing installs. You can also stop sharing your subscription with someone.

Share your Office 365 Home subscription with up to four people

Deactivate an Office 365 Home, Personal, or University install

Stop sharing an Office 365 Home subscription

Office 365 for business

OneDrive for Business isn't syncing

If you can't sync files between your computer and OneDrive for Business, it might be due to problems with the OneDrive for business sync client. We recommend you try the Next Generation Sync Client.

Get started with the OneDrive for Business Next Generation Sync Client in Windows

Get started with the OneDrive for Business Next Generation Sync Client on Mac OS X

Fix OneDrive sync problems

I'm having Outlook problems

If you can't connect to your mailbox, are continually asked for a password, see invalid license errors, or Outlook won't let you create a new profile, click one of the links below and sign in with your work or school account to let us try to fix the problems for you.

Fix Outlook account problems in Office 365 (English only)

Download Support and Recovery Assistant for Office 365

Outlook email setup

Active Directory isn't syncing

Spam is getting through or not being blocked

Use the spam and malware troubleshooter to find out why messages are getting blocked by your spam filter.
Office 365 email anti-spam protection

Email is delayed or not delivered

Use the mail flow troubleshooter to find out why you're not getting messages.

I need help with my trial subscription

I need help changing plans

Still need help?

Contact support

For home

For business (Office 365 admins only)

Microsoft Office Tutorials

Monday, August 13, 2018