The support Microsoft provides varies depending on whether your product is for home or for business use.
Tip: If you purchased Office through a company benefit, see Office through the Home Use Program (HUP).
For home
If your Office product is one of the following, you have a home product. This can be an Microsoft 365 subscription, or a one-time purchase of Office or individual Office application. These products are usually associated with a personal Microsoft account.
Microsoft 365 subscriptions:
Microsoft 365 Family
Microsoft 365 Personal
Office 2019 one-time purchase:
Office Home & Student
Office Home & Business
Office Professional
Stand-alone Office 2019 apps available as one-time purchases
Word
Excel
PowerPoint
OneNote
Outlook
Access
Publisher
Project
Visio
For business
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
Microsoft 365 subscriptions: Desktop version of Office apps are included.
Microsoft 365 Apps for business
Microsoft 365 Business Standard
Office 365 A5
Microsoft 365 Apps for enterprise
Office 365 Enterprise E3
Office 365 Enterprise E4
Office 365 Enterprise E5
Microsoft 365 Business Standard (Nonprofit)
Office 365 Nonprofit E3
Office 365 Nonprofit E5
Office 365 U.S. Government Community G3
Office 365 U.S. Government Community G5
Project Online Professional
Project Online Premium
Visio Online Plan 2
Microsoft 365 subscriptions without fully installed Office applications:
Tip: With these Microsoft 365 subscriptions, there are no desktop applications to download and install, but in most cases you can still access and use online versions of Office apps in your web browser. Learn more Free Office Online apps.
Microsoft 365 Business Basic
Office 365 Enterprise E1
Office 365 A1
Microsoft 365 Business Basic (Nonprofit)
Office 365 Nonprofit E1
Office 365 U.S. Government G1
Project Online Essentials
Visio Online Plan 1
Volume license versions of Office 2019, Office 2016, or Office 2013
Office Professional Plus
Support for home products
Microsoft 365 Family and Microsoft 365 Personal: Get questions answered from the comfort of your own home. With Microsoft 365, you can easily find ongoing technical support via chat or phone for Windows 10 plus all the apps included in your subscription.
One-time Office 2019 products include technical support for 60 days. After this period ends our agents can help you decide between the following choices for Office 2019 and older versions of Office:
-
Upgrade to a new product such as Microsoft 365 (best value). Learn more at What's the difference between Microsoft 365 and Office 2019?
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Pay a one-time support charge. (Price varies by your location).
If you're not sure which Office product you have see What version of Office am I using?
| Office product | Free support | Upgrade option | Support purchase option |
|---|---|---|---|
| Microsoft 365 Family | Yes | N/A | N/A |
| Microsoft 365 Personal | Yes | N/A | N/A |
| Office Home & Student 2019 | Included for 60 days | Yes | Yes |
| Office Home & Business 2019 | Included for 60 days | Yes | Yes |
| Office Professional 2019 | Included for 60 days | Yes | Yes |
| Standalone 2019 apps:
| Included for 60 days | Yes | Yes |
| Office 2016 and older | No | Yes | Yes |
Note: For more information about the availability of support throughout the life of your product, visit the Microsoft Lifecycle Policy.
Additional support options
Use the search box on this site (support.microsoft.com) to help find a solution for your issue.
Find help from the community. Go to answers.microsoft.com
Connect with a Microsoft Store associate to learn more about Microsoft 365 virtually.
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