Onedrive issues with bt web protect

Last updated: 4 June 2019

Any customer using a router which has BT Web Protect enabled will not be able to access OneDrive.

"ERR_SSL_VERSION_OR_CIPHER_MISMATCH" and other errors with OneDrive

Because BT Web Protect works at a network level, it's applied to all devices using your home BT Broadband connection or BT Wi-fi when logging in with your BT ID.

How to use OneDrive with BT Web Protect

Disable BT Web Protect to allow access to OneDrive.

1. Sign in to your BT account.

2. Go to the My Security Settings page.

3. Switch the BT Web Protect toggle off.
   
   

Note: If you're using a router that's not from BT, there may be additional settings you need to change to make it compatible with BT Web Protect.

Learn more

More fixes for recent OneDrive issues

Need more help?

	Get online help See more support pages for OneDrive and OneDrive for work or school. For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.
	Contact Support If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can contact Microsoft 365 for business support.
	Tips Letting us know your location may help us resolve your issue more quickly. All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.