Outlook 2016 for Mac Help

Updated: November 2017

What customers are asking

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• Where did my folders go?
• How do I arrange my sent messages by the name of the recipient?
• What's error code 3253?
• Messages are stuck in Outbox

1. Open Outlook 2016 for Mac. 2. Select View > Sidebar.

1. In the sidebar, choose the Sent folder. 2. Select Organize > Arrange By > To.

Error code 3253 means that your connection to the email server failed or was dropped. You might need to update your version of Outlook.

1. In Outlook, click Help > Check For Updates. 2. If an update is found, download and install it. 3. Restart Outlook. 4. If the problem continues, click Help > Contact Support.

You might be offline. On the Tools tab, make sure the Online/Offline toggle switch is set to ON. If the problem continues, your message might have an attachment that's too large to send. See Email doesn't send.

Most popular topics

Set up Outlook

Update your password

Sync your Google account with Outlook

My message doesn't send

Turn off Focused Inbox

Import email messages and contacts

Archive messages

Where's my outbox?

Add holidays to your Outlook calendar

Search your mail, calendar, and contacts

Topics by category

Troubleshooting   

Why can't I see all my groups?

I can't send or receive messages

I'm not receiving email or other items in my Exchange account

I can't connect to my Exchange account

Outlook for Mac crashes or runs slowly

Signatures, BCC, and Messages   

Focused Inbox

Create and send an email

Create and insert a signature

Add or remove folders

Send automatic Out of Office replies

Use Bcc

Recall a message

Delay or schedule the delivery of email messages

Request a read receipt

Calendar, Meetings, and Appointments   

Share your calendar

Open a shared Exchange calendar

Create a meeting or appointment

Open a shared mail, calendar, or people folder

Gmail, iCloud, IMAP, and POP   

Import iCal or Address Book items

Compatibility with iCloud?

Basic IMAP account settings

Basic POP account settings

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See Also

New in Outlook 2016 for Mac

Accessibility in Outlook 2016 for Mac

What version of Outlook do I have?

Learn about Office 365 Groups