Setting call-forwarding options

You can specify how Communications Server Attendant is to forward calls if you are away from your desk or otherwise unable to answer the phone.

Open the Call-Forwarding Settings pane

• On the menu bar, click the View or change call-forwarding settings icon.

Do the following when I get calls

• Select Ring me to have incoming calls ring the default phone number shown in Summary of Current Settings.

• Select Ring me and my team-call group to have incoming calls ring the default phone number shown in Summary of Current Settings as well as all numbers in your team-call group. In Send unanswered calls to the following, click Voice mail to redirect unanswered calls to your voice mail.

• Select Forward to my voice mail, a number, or a contact if you want your calls to automatically go to another number or contact without giving you a chance to answer in Communications Server Attendant.

Add team-call group members to answer calls on your behalf

A call group consists of one or more people other than yourself who can accept your incoming calls.

To add team-call group members

1. Click Add.

2. Type the name of someone you want to add to your team-call group, and then click on that person's name in the search results list.

3. Click OK.

To set a ring delay so that your phone rings before your team-call group's

1. Click Ring Delay,

2. Select Enable ring delay,

3. Set the delay time.

4. Click OK.

To remove team-call group members

1. In the Team-Call Group list, click a member's name.

2. Click Remove.

Send unanswered calls to the following

• Click Voice mail to send calls to your voice mail box.

• Click Contact to send calls to a person. In the Add a Contact window type the name of the person you want to send calls to.

Ring for this many seconds before sending

Use the Ring for this many seconds before redirecting option to set the number of seconds (5-59) that should elapse before an unanswered call is redirected to your voice mail or another contact.

Only apply these settings during my working hours specified in Outlook

Select the Only apply these settings during my working hours specified in Outlook check box to apply call-forwarding settings during the work hours specified in your Outlook Work Calendar. Before you select this check box, be sure to view your Outlook Work Calendar. This option can be especially useful, for example, if you want to receive calls at home during work hours, but do not want to be interrupted with business calls at home during non-working hours. For more information, see Only apply these settings during my working hours specified in Outlook.