Onedrive shows you re syncing a different account error

If you are unable to sign in to OneDrive and the "You're syncing a different account" or "You're already syncing this account" error appears, it could be time to refresh your credentials.

This may also occur after you have changed your Microsoft Account password.

1. Select Start, type "credentials," and then select Credentials Manager.

2. Select the Windows Credentials tab.

3. Under Generic Credentials, look for any entries containing "OneDrive Cached Credentials" and remove them.

4. Restart OneDrive.

1. From Spotlight search type "keychain" and select "Keychain Access". If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for "OneDrive"

3. Delete "OneDrive Cached Credential".

4. Run OneDrive.

1. From Spotlight search type "keychain" and select " Keychain Access". If it's not visible in Spotlight, go to the Utilities folder and open Keychain Access from there.

2. Search for "OneDrive."

3. Delete "OneDrive Cached Credential"

4. Go to /Users/<username>/Library/Group Containers/

5. Find and delete UBF8T346G9.OneDriveSyncClientSuite.plist and UBF8T346G9.OfficeOneDriveSyncIntegration.plist

6. Restart OneDrive.

If these workarounds don't resolve the issue, please uninstall and reinstall OneDrive:

• Download for Windows

• Download for Mac

Note: You won't lose files or data by disabling or uninstalling OneDrive on your computer. You can always access your files by signing in to OneDrive.com.

Need more help?

	Get online help See more support pages for OneDrive and OneDrive for work or school. For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.
	Contact Support If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can contact Microsoft 365 for business support.
	Tips Letting us know your location may help us resolve your issue more quickly. All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.