Choose a Unified Messaging voice mail greeting

When your Exchange account is set up with Unified Messaging, you can select which voice mail greeting is played to callers. There are two greetings — a standard and an extended absence greeting. By default, the standard voice mail greeting is played for callers.

Note:  A Microsoft Exchange Server 2010 or Exchange Server 2007 account is required. Unified Messaging must be enabled by your Exchange administrator.

Unified Messaging with an Exchange 2010 account

Note:  The voice mail options found in Outlook 2010 are also available in Outlook Web App (OWA).

1. Click the Filetab.

2. Click Manage Voice Mail.

Note:  After your Web browser opens, you are prompted for your login credentials for OWA.

1. On the Voice Mail tab, under Outlook Voice Access, click one of the following:

   • Default voice mail greeting    Callers receive a system-generated or your personal recorded greeting designated as the default greeting. This is the standard day-to-day message that you use for calls that aren't answered.

   • Inform callers that you'll be away for an extended period of time    Callers receive a system-generated or your personal recorded greeting designated as the extended absence greeting.

Unified Messaging with an Exchange 2010 account

1. Click the File tab.

2. Click Manage Voice Mail.

3. In the Voice Mail section, under Choose the greeting played to callers, select the greeting to play to callers.

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