Office 2013 or Office 2016 help pane stops working

Settings or problems with your web browser may cause the help option in Office 2013 or Office 2016 to stop working. To fix the problem, try the following:

Install the latest version of your browser

Install the latest version of your default browser to avoid any compatibility issues :

• Internet Explorer

• Chrome

• Firefox

Troubleshoot your browser

• For Internet Explorer, you can:

  • Reset Internet Explorer settings

  • Turn off add-ons

  • Open an InPrivate Browsing session.

  • Disable hardware acceleration.

• For Chrome, follow the steps provided in their troubleshooter.

• For Firefox, follow the troubleshooting methods described in their article.