Mail and Calendar for Windows 10 FAQ

Mail and Calendar for Windows 10 are new apps from Microsoft to help you stay up-to-date on your email, manage your schedule, and stay in touch with people you care about the most. Designed for both work and home, these apps help you communicate quickly and focus on what's important across all your accounts.

Notes: 

• While Mail and Calendar for Windows 10 supports Outlook, Exchange, and Office 365 accounts, they are separate applications from Outlook or Outlook.com.

• To learn the feature differences between Mail and Calendar for Windows 10 and Outlook, see Compare Mail and Calendar apps for Windows 10 with Outlook 2016 and Outlook 2013.

• If you are looking for help with Microsoft Outlook applications or your Outlook account, try visiting the Outlook help center.

Check out answers to the most common questions about the Mail and Calendar apps for Windows 10 or provide feedback about the apps, submit feature suggestions, or share your comments. To search for additional help topics, use the Search Office help box at the top right corner of your screen.

This topic was updated on June 24, 2017, based on user feedback.

Accessibility General Email Calendar



• What are the keyboard shortcuts in the Mail and Calendar apps? Did you know that you can do almost everything in the Mail and Calendar apps using your keyboard rather than with your mouse or touch screen? Learn about keyboard shortcuts in the Mail and Calendar apps.

• Do the Mail and Calendar apps provide screen reader support? Yes! You can use Windows Narrator and your keyboard to navigate the Mail and Calendar apps.

• Why is my app in the wrong language? Your selected language must match one of the supported languages for Mail and Calendar for Windows 10. To see the supported languages for Mail and Calendar and for steps to set your preferred language in Windows 10, see Supported languages in Mail and Calendar.

• What do I need to get started with Mail and Calendar? All you need is an email address and a password. We'll show you how to add your account, send your first email, and create your first event..

• What languages do the Mail and Calendar apps support? The apps support a variety of different languages. Once you change your language in Windows 10, you should see the changes in Mail and Calendar as well.

• Where are my email messages or events? If you don't see older emails, you might need to change your sync duration If your older events, or events far in the future, aren't visible, don't worry. The events are still there, but are outside the range that Calendar for Windows 10 displays. Learn more.

• Why is my account out-of-date? If you're receiving a message that your account settings are out-of-date, there are several steps you can take to fix the account.

• How do I change or update my password? If you change your password on your email account, you'll need to update the password? stored in the Mail and Calendar apps.

• How can I delete or remove an account? You can delete or remove an account from either the Mail or Calendar app. You can't delete the default account, but you can turn off email for that account.

• Can I change the color of the Mail and Calendar windows? Yes. You can change the window color, switch from light to dark theme, or add a background photo to the app. You can't add a background photo to an individual email message. Learn more.

• Can I get notifications in the Mail app? Yes. In the Mail app, you can turn on notifications for accounts and pinned folders.

• I'm having sync issues. If you email messages aren't appearing, you can try to resolve your sync issues.

• Some of my emails are missing or disappearing. If you don't see some or all of your email messages and you're not receiving an error, you might need to change your sync duration.

• Where are my contacts? Mail for Windows 10 doesn't have a contacts or people folder like other mail clients. Use the People app in Windows 10 to store your contacts and you can access them in Mail for Windows 10.

• How can I change my signature? Mail for Windows 10 comes with a default signature it adds to each message. You can create your own signature for each account you add.

• How do I print? If you have a printer set up in Windows 10, you can print any email message message or several different views of your calendar from your computer or tablet.

• Can I combine or link accounts to view all of my mail from multiple accounts in one place? Yes. You can link two or more inboxes so all of your messages appear in one inbox.

• How do I turn off view by conversation? By default, all incoming messages are grouped by conversation. You can turn that off in a few simple steps.

• How do I add or remove folders? The Mail app comes with several default folders. Your email provider might give you other folders. You can add your own folders or delete folders you create.

• How do I delete, mark as read, or move all of my mail at once? You can select all messages in two easy steps, then move them, delete them, set a flag on them, or mark them as read or unread. Learn more.

• I can't add my account. Help. If the automatic account setup fails, you can add your email account manually using advanced setup.

• How do I change the font or formatting in my email? In the Format tab you have a variety of ways of changing the font, color, formatting, and other options.

• Can I block a sender? You can't block senders from within Mail for Windows 10, but if you are using an Outlook account you can block a sender from Outlook or Outlook.com. If you're using another email provider, try accessing your email account directly with the provider and see if they allow blocking senders from there.

• I'm having sync issues. If you email messages aren't appearing, you can try to resolve your sync issues.

• Some of my events are missing or disappearing. If you don't see some or all of your calendar events and you're not receiving an error, you might need to change your sync duration.

• How can I set up an event or a meeting with someone? You can set up a one time, recurring, or all day event in just a few steps. Setting up a meeting is as simple as creating an event and inviting one or more individuals.

• How do I print my calendar? You can print one or more days, your work week, or an entire week view of your calendar.

• How can I see holidays in my calendar? You can add many different holiday calendars in one simple step.

• How do I turn off reminders for calendar events? You can turn off a reminder for a single event or turn off all Calendar reminders.

Don't see your question or have a suggestion for a new feature?

If you don't see your problem or question listed here, we'd like to know. Choose either Yes or No next to Was this information helpful? and enter your question there. We update our documentation regularly and will try to address your question in a future update.

To give feedback about the Mail and Calendar apps or to submit a feature idea for future consideration, choose provide feedback. We release new features and product updates regularly, and we welcome your comments.

Contact support

If you think you need to message or talk to someone directly to answer your question or resolve your issue, you can contact Microsoft support.