Set up email in the Outlook for Android app
| If you're receiving multiple sign in prompts, you may be having issues with your OneDrive connected account. First, make sure your Outlook app is up to date. Then, open the app and go to Settings > click on your account > Reset Account. Do this for multiple accounts. If you're still encountering issues, Open an in-app Outlook support ticket. Or, if you have a work or school account that uses Office 365 for business or Exchange-based accounts, talk to your Office 365 admin or technical support. |
Download Outlook for Android and then open the app. The icon looks like this:
Tap Get Started if it's your first time.
Otherwise, open the Menu and tap Settings > Add Account > Add Email Account.
Enter your full email address, then tap Continue.
Note: If you're not automatically redirected to a password sign-in screen, see Set up manually or set up an IMAP or POP account for instructions.
Enter your email account password and tap Sign In or Next.
Note: The sign in screen may look different for you depending on your email provider.
If 2-step verification is enabled, verify yourself using the method you set up (6 digit code, phone call, or Microsoft Authenticator app).
Note: If you're prompted to Set up 2-step verification for Office 365, it may be required by your IT admin.
If you're using an Office 365 work or school account, your IT admin may have set additional policies. If you see these prompts, tap Activate and Activate again.
Outlook may request permission to access your calendar, contacts, etc. Tap Yes or Allow.
You're now ready to use Outlook for Android!
Need help setting up Outlook for Android?
This article was last updated on March 1, 2018 because of your feedback. If you still need help setting up email using Outlook for Android, Open an in-app Outlook support ticket or tell us about your question in detail using the comment box below so we can address it in the future.
Click on an expander to open it:
Set up an Exchange, Outlook.com, or Office 365 work or school account manually
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In Outlook for Android, go to Settings > Add Account > Add Email Account.
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Enter email address. Tap Continue.
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Tap Setup account manually if available, and then on the email provider page choose Exchange and toggle Advanced Settings on.
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Enter your server setting details, if available and then tap the checkmark icon.
Incoming Server Settings
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Domain\Username
Enter your full email address, such as yourname@yourdomain.com. -
Password
Use the password that you use to access your email. -
Server
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Exchange accounts - See the section, Find your Exchange mailbox server settings or ask your IT admin for your server information.
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Outlook.com accounts (Such as @hotmail.com, @msn.com, @live.com, or other accounts hosted on Outlook.com) - Use eas.outlook.com.
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Office 365 work or school accounts - Use outlook.office365.com.
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Port
Use 443 or 993. -
Security type
Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.
Outgoing SMTP Server Settings
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SMTP Server
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Exchange accounts - Ask your IT admin for your server info.
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Outlook.com accounts (@outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.) - Use smtp-mail.outlook.com.
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Office 365 work or school accounts - Use smtp.office365.com.
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Security Type
Choose TLS. -
Port Number
Enter 587. Tap Next.
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You may be prompted to enter your email account password again or agree to/activate any necessary permissions.
I want to set up an IMAP or POP account.
If you want to set up an IMAP or POP email account, or don't have an email account with Exchange ActiveSync, use these instructions . When you set up an email account using IMAP or POP, only your email will sync--not calendar or contacts. What is IMAP and POP?
To set up a POP account, see Set up a POP email account in Outlook for iOS or Android.
Set up IMAP account in Outlook for Android
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In Outlook for Android, go to Settings > Add Account > Add Email Account.
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Enter email address. Tap Continue. When asked to select an email provider, choose IMAP.
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Toggle Advanced settings on and enter your password and server settings.
Note: If you don't already know this info, you'll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you'll need from your email provider.
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Tap the checkmark icon to complete.
I want to change my password.
To change your password you must go to your email provider's website to change them.
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Go to your email provider's website.
For example, if you use a @hotmail.com email account, sign into login.live.com or if you use Gmail, go to Gmail.com.
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Go to your account or profile settings.
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Change your password.
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Outlook for Android will detect a sync error and will ask you to enter your password again.
If you are having difficulty getting Outlook for Android to sync with your new password, delete your email account and then re-add it.
Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.
I'm having setup, sync, or other issues in the Outlook app.
First things first. If you're using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:
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"I have Outlook set up, but I need help with something in the app." - See Open an in-app Outlook support ticket and click on "Contact Support" to see how you chat with agents in the app.
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"I need troubleshooting help for setting up my email." - See Troubleshoot email setup on mobile.
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"I'm setting up email for the first time and my calendar or contacts won't sync." - See Sync calendar with my phone or tablet.
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"I use a Microsoft email address (such as Outlook.com or Office 365 for business) and it was syncing before but now it's not." - See Fix email sync issues or remove a device from your Outlook.com.
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