Set up email in Outlook for iOS mobile app

This article is for setting up your email account only! If you're having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket.

Open Outlook for iOS. The icon looks like this:

If you don't have it yet, download it from the Apple Store.

Note:  Available for iOS devices using iOS 10.0 or higher.

First time using Outlook for iOS? Just tap Get Started.

If not, tap the menu icon the upper left corner.

Tap Settings > Add Account > Add Email Account.

Type your full email address, then tap Add Account.

Note: If you're asked to select your email provider, you may have to set up your email account manually using Exchange or IMAP/POP.

Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

If 2-step verification for Office 365 is enabled, verify yourself using the method you set up (6 digit code, phone call, or using the Microsoft Authenticator app.)

Tap Yes or Allow to give Outlook permission to sync calendar, contacts, etc.

Swipe through the intro and you're now ready to use Outlook for iOS!

Need help with Outlook for iOS?

This article was last updated on August 8, 2018 because of your feedback. If you still need help setting up email using Outlook for iOS, Open an in-app Outlook support ticket or tell us about your question in detail using the comment box below so we can address it in the future.

Click on an expander to open it:

Set up an Exchange or Office 365 work or school account manually

1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.

2. Enter email address. Tap Add Account.

3. If you see the Select your email provider screen, choose Office 365 or Exchange depending on your organization.

4. Enter your password and toggle on Use Advanced Settings.

5. Enter your server settings:

   Incoming Server Settings

   • Domain\Username
     Enter your full email address, such as yourname@yourdomain.com.

   • Password
     Use the password that you use to access your email.

   • Server

     • Exchange accounts - See the section, Find your Exchange mailbox server settings or ask your IT admin for your server information.

     • Office 365 work or school accounts - Use outlook.office365.com.

   • Port
     Use 443 or 993.

   • Security type
     Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

   Outgoing SMTP Server Settings

   • SMTP Server

     • Exchange accounts - Ask your IT admin for your server info.

     • Office 365 work or school accounts - Use smtp.office365.com.

   • Security Type
     Choose TLS.

   • Port Number
     Enter 587. Tap Next.

6. Tap Sign In.

I want to set up an IMAP or POP account.

If you want to set up an IMAP or POP email account, or don't have an email account with Exchange ActiveSync, use these instructions . When you set up an email account using IMAP or POP, only your email will sync--not calendar or contacts. What is IMAP and POP?

To set up a POP account, see Set up a POP email account in Outlook for iOS or Android.

Set up an IMAP account manually in Outlook for iOS

1. In Outlook for iOS, go to Settings > Add Account > Add Email Account.

2. Enter email address. Tap Add Account.

3. If you see the Select your email provider screen, choose IMAP.

4. Enter your password and toggle on Use Advanced Settings.

5. Enter the server setting information needed. Tap Sign In.

   Note: If you don't already know this info, you'll need to get it from your email provider or administrator. For a list of common server settings and reference help, see Server settings you'll need from your email provider.

I want to change my password.

To change your password you must go to your email provider's website to change them.

1. Go to your email provider's website.

   For example, if you use a @hotmail.com email account, sign into login.live.com or if you use Gmail, go to Gmail.com.

2. Go to your account or profile settings.

3. Change your password.

4. Outlook for iOS will detect a sync error and will ask you to enter your password again.

If you are having difficulty getting Outlook for iOS to sync with your new password, delete your email account and then re-add it.

Note: If you change the password for your email account that is also your Microsoft account, you may need to login again on other Microsoft applications and websites.

I'm having setup, sync, or other issues in the Outlook app.

First things first. If you're using an Outlook.com (includes hotmail.com, msn.com, live.com, etc.) email account, check the server status of Outlook.com here. Now choose from the options below:

• "I have Outlook set up, but I need help with something in the app." - See Open an in-app Outlook support ticket and click on "Contact Support" to see how you chat with agents in the app.

• "I need troubleshooting help for setting up my email." - See Troubleshoot email setup on mobile.

• "I'm setting up email for the first time and my calendar or contacts won't sync." - See Sync calendar with my phone or tablet.

• "I use a Microsoft email address (such as Outlook.com or Office 365 for business) and it was syncing before but now it's not." - See Fix email sync issues or remove a device from your Outlook.com.

See Also

Optimize the Outlook mobile app for your phone or tablet