An error stops Business Contact Manager for Outlook from starting

Symptoms

During the installation of Business Contact Manager for Outlook, you receive the following message:

An error has occurred which stops Business Contact Manager for Outlook from starting. Remove Business Contact Manager for Outlook, and then reinstall it. If the error recurs, click Help.

Cause

Occasionally, there are errors during installation that can prevent Business Contact Manager for Outlook from operating effectively.

Resolutions

The easiest solution is to remove Business Contact Manager for Outlook, and then reinstall it

Remove Business Contact Manager for Outlook

1. On the Start menu, click Control Panel.

2. In Control Panel, click Add or Remove Programs.

3. In the Add or Remove Programs window, select Business Contact Manager for Outlook 2007, click Change/Remove, and then follow the removal instructions.

Reinstall Business Contact Manager for Outlook

• Insert the CD containing Business Contact Manager for Outlook 2007, and click Install.

You can also check to see if you have successfully installed Business Contact Manager for Outlook.

1. Verify that Business Contact Manager for Outlook is installed.

   How?

   1. On the Start menu, click Control Panel.

   2. In Control Panel, click Add or Remove Programs.

   3. In the Currently installed programs list, check to see whether Business Contact Manager for Outlook 2007 appears.

2. If Business Contact Manager for Outlook 2007 does not appear in the Currently installed programs list, do one of the following:

   1. If you have the Business Contact Manager for Outlook 2007 CD, install the software from that CD.

   2. If you received Business Contact Manager for Outlook with your computer purchase (and, therefore, do not have a CD) you need to activate Business Contact Manager for Outlook.

      How?

      • In Outlook, on the Help menu, click Configure Business Contact Manager, and follow the instructions.

You are installing a version of Business Contact Manager for Outlook in a language that is different than the language selected for the other Office programs

The recommended solution is to install Business Contact Manager for Outlook in the same language as the one selected for the other Office programs.

If this solution is not possible, try the following:

• If your computer is running Windows XP, log on as an administrator before installing the different language version of Business Contact Manager for Outlook.

• If your computer is running Windows Vista, when installing Business Contact Manager for Outlook, right-click the program icon or file name, and select Run as administrator.

Installing the program as an administrator may allow you to install a different language version.

For more troubleshooting tips, see Troubleshoot installing Business Contact Manager.