Video recall and replace sent messages

Try-it!Transcript

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If you and your recipients are all on Microsoft Exchange, you can recall the message (which means to try to delete the message from the recipient's Inbox) or replace the message (which means you want to delete the original message and replace it with a new one.)

Recall or replace

You send an email message, and then you start to have second thoughts. First, see if you can use recall.

Click FILE to go to the backstage. With Info selected, open the list at the top of the page, and select the account you sent the email from. If it says Microsoft Exchange, and your recipients are on the same email system, you can use recall, which is the feature of the Exchange server. Go to Mail and click Sent Items in your folder list. Then, open the mail you want to recall or replace. Click FILE in the message to go to the backstage. With Info selected, click Resend or Recall, and click Recall This Message.

Now you choose what you want to do: recall the message, which means that you want to try to delete the message from the recipient's Inbox, or replace the message, which means you want to delete the original message and replace it with a new one.

Want more?

Recall or replace an email message that you sent

You send an email message, and then you start to have second thoughts.

Maybe, you feel you said too much, or not enough.

Or you suddenly realize that all those facts you cited to make your case are actually wrong.

Now, you wish you could take it all back.

Well, it might not be too late.

In Outlook 2013, you can recall or replace email that you have sent.

Or, you can resend an email to try to repair the damage.

First, see if you can use recall. Click FILE to go to the backstage.

With Info selected, open the list at the top of the page, and select the account you sent the email from.

If it says 'Microsoft Exchange', and your recipients are on the same email system, you can use Recall, which is the feature of the Exchange server.

If it says something like 'MAPI' or 'POP', recall won't work, but you can resend the message, if you want.

For more information about that, see the next video.

Of course, it is always best to check your email before you send it, but if you make a mistake, you need to act quickly.

You can't recall a message after it has been opened.

Go to Mail and click Sent Items in your folder list.

Then, open the mail you want to recall or replace.

Click FILE in the message to go to the backstage.

With Info selected, click Resend or Recall, and click Recall this message.

Now, you choose what you want to do: Recall the message, which means that you want to try to delete the message from the recipient's Inbox, or Replace the message, which means you want to delete the original message and replace it with a new one.

Let's try Recall first.

Also, make sure this check box is selected, so that you receive a message that tells you whether the recall was successful or not.

Click OK, and a recall request is sent.

If everything works, Outlook deletes the original message, and you receive an automatic message confirming the recall.

The second option works about the same, except that when you click OK, the original message opens, so you can make your changes.

When you are ready, click Send.

The first message is deleted from the recipient's Inbox, and the new one is added.

And you receive a confirmation mail.

There is a good chance that Recall will work if you and your recipients are in an organization that uses Microsoft Exchange, and you know Recall and Replace are enabled.

However, there is an alternative.

Up next, we'll look at resending.