Unable to save from office lens to onedrive

If you are unable to save files created with Office Lens to your OneDrive, try using the OneDrive app's Scan feature instead. Scan is available in OneDrive for iOS and OneDrive for Android mobile apps.

How to use OneDrive Scan

The Scan feature lets you take pictures of documents, presentations, or a whiteboard, and save the scanned image as a PDF.

1. In the OneDrive app, tap Add at the top of the screen.

2. Then tap Scan.

   

   • If you choose Scan or Take a photo or video, your device's camera app opens. You might be asked if you want OneDrive to access your camera - tap OK to allow your pictures to be saved in OneDrive.

3. Then Save the file to the desired location.

Learn more

• Use OneDrive for Android

• Use OneDrive on iOS

Need more help?

	Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.
	Admins Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.