Troubleshoot onedrive for android app problems

We're sorry you're having trouble with your OneDrive for Android mobile app. Let's get the issue sorted out as quickly as possible.

For all OneDrive mobile sync, sharing, and upload issues, make sure you can connect to the Internet. Some apps and features may only work with Wi-Fi, depending on your device settings, or your mobile data plan.

Whiteboard sharing not working in OneDrive for work or school

As of 7/30/21, to use the Whiteboard sharing feature, Android users must be on app version 6.17 or greater. Please update to the latest version to use the Whiteboard sharing feature. Note that this feature is only available for OneDrive for work or school accounts, and not home and personal plans.

OneDrive camera upload isn't working

If automatic camera upload isn't working, or only some pictures are uploaded, follow these steps:

1. In the OneDrive app, tap the Me  then Settings then Camera upload.

2. Check that Camera upload toggle is switched on .

3. Check the Camera upload account is the correct account.

4. If you're not connected to Wi-Fi, check Upload using is set to include mobile network.

5. Check that the Upload only when charging checkbox isn't selected.

6. If your videos are not showing in your camera roll, check that Include videos is set on.

7. On This Day albums will only show if you have taken 10 or more photos on that day.

8. If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll, or that you are out of storage space. Read What does it mean when your OneDrive account is frozen?

9. If Samsung Gallery upload isn't working, read about Samsung Gallery and OneDrive.

OneDrive for Android sync problems

The OneDrive app does not sync files automatically.

The OneDrive app lets you upload your camera roll and other pictures and lets you download any files you have at OneDrive.com. 

Note: Some apps and features may only work with Wi-Fi, depending on your device settings, or your mobile data plan.

Cannot use a ringtone from a OneDrive music file

Here's how to set a ringtone from a OneDrive music file.

1. From any Home screen on your device, tap Apps > Settings > Sounds and Notifications > Ringtone.

2. To use your own music file, scroll all the way to the bottom, then select Add ringtone.

3. Tap Complete action using: OneDrive, then tap Just once, if prompted.

4. Select the music file, and then tap Done.

5. If you want to set a ringtone from your device rather than from OneDrive, you may have to clear the OneDrive app defaults.

6. Go into Settings > Apps.

7. Scroll down and then tap OneDrive.

8. Scroll down and then tap Clear Defaults, and you're done.

After you clear the OneDrive defaults, you should be able to use the Sound Picker whenever you choose OneDrive files as ringtones, instead of going to OneDrive.

OneDrive app issues

If sync doesn't work, OneDrive is not launching, or OneDrive is crashing, please try to re-install OneDrive:

1. Open Settings.

2. Select Applications.

3. Tap Manage Applications.

4. Find and tap OneDrive.

5. Tap Force Stop and then tap Clear data and Clear cache.

6. Once completed, uninstall the app.

7. Reinstall the app from Google Play.

   Note: The Google Play store and the OneDrive app for Android aren't available in China. Also, because OneDrive.com is blocked in China by the government firewall, the OneDrive app won't work in China when you sign in with a Microsoft account.

OneDrive can't access this file

The file might be open in another app. Save any changes to the file, close the app, and then try to upload the file again.

OneDrive can't upload this file to this location

The file name (including the path) is too long. The filename and path must contain fewer than 442 characters. Shorten the name of your file or the name of subfolders in OneDrive, or select a subfolder that's closer to the top-level folder, and then try to upload the file again.

OneDrive can't find this file

The file might have been moved, renamed, or deleted before you tried to upload it. Locate the file, and then try to upload it again.

Tip: You may receive this message if you have moved the file on your computer after an automatic upload has occurred.

You're out of storage

A file won't upload if it doesn't fit in your available OneDrive storage space. To see how much space you have remaining or get more storage, tap Menu > Settings and then tap your account name to see your total storage and space available. Alternatively, go to your Storage page online.

A file with this name already exists

Rename the file you're uploading.

This file contains restricted characters

The filename contains characters that aren't allowed. Change its name so that it doesn't begin or end with a space, end with a period, or include any of these characters / \ < > : * " ? |

These names aren't allowed for files or folders: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

OneDrive app unable to send feedback

If you are unable to send feedback or report a problem when signed in with a work or school account, it is due to IT policies in your organization. Please contact your IT Admin for assistance.

Learn more

• Use OneDrive for Android

• Find lost or missing files in OneDrive

• Fix problems uploading files on the OneDrive website

• More fixes for recent OneDrive issues

Need more help?

	Get online help See more support pages for OneDrive and OneDrive for work or school. For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins.
	Contact Support If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can contact Microsoft 365 for business support.
	Tips Letting us know your location may help us resolve your issue more quickly. All fixed? If you contacted us and OneDrive starts working again, please let us know by replying to the email we sent you.