Tuesday, July 27, 2021

Get a personalized email address in office 365

As a benefit of your Microsoft 365 Family or Microsoft 365 Personal subscription, you can create a personalized email address that's associated with your Outlook.com mailbox. For example, yourname@example.com. 

Getting started

  1. Sign in to your  Outlook.com premium icon premium feature settings in Outlook.com

  2. Under Personalized email address, select Get Started.

Tip: If you have a Microsoft 365 Family subscription, people you've shared the subscription with can also set up a personalized email address with your connected domain. After you've set up your domain, people you've shared with will see an option to add a personalized email address in the premium features section of Outlook settings.

Frequently asked questions

Subscribers to Microsoft 365 Family or Microsoft 365 Personal are eligible to set up a personalized email address. Note that setup isn't available when you're using a mobile web browser.

If you don't already own a domain, you'll need to purchase a new one from GoDaddy. New domains typically cost between $5 and $25 per year. You will pay for your domain directly with GoDaddy.

If you cancel your Microsoft 365 subscription, you will no longer be able to send or receive email with Outlook.com using your personalized email address. However, you won't lose any existing email.

As long as you continue to pay for your domain with GoDaddy, you can always reactivate your personalized email address by re-subscribing to Microsoft 365 and going to Settings > Premium > Features and selecting Get started.

If you cancel your domain with GoDaddy, you will no longer be able to send or receive email with Outlook.com using your personalized email address. However, you won't lose any existing email.

You own your domain and GoDaddy is the registrar that manages it for you. You can set up a website with your domain or transfer it to another registrar if you prefer. However, if you transfer your domain away from GoDaddy, you will no longer be able to send or receive email with Outlook.com using your personalized email address.

At the moment, we only support connecting domains managed by GoDaddy with Outlook.com.

If you have a Microsoft 365 Family subscription and a domain connected to Outlook.com, the other people that you've shared the subscription with can set up their own personalized email addresses using your domain. 

If you remove your domain from Outlook.com, cancel your Microsoft 365 Family subscription, or remove a person from your Microsoft 365 Family sharing group, that person will lose the ability to send and receive email with their personalized email address. 

No, this isn't supported. If you want to create multiple aliases on a single mailbox with your domain, we suggest purchasing a Microsoft 365 Business Basic subscription.

No. We strongly recommend against setting your personalized email address as your primary alias for signing in. Doing this can create problems with signing in or even sending and receiving email.

You can still set your personalized email address as your default "From" address by going to Settings > Mail > Sync email.

No. You can't use the same email address for a commercial Microsoft 365 email account and a consumer Microsoft 365 or Outlook.com account.

Troubleshooting

  1. Go to Settings > Premium > Personalized email address and check the status of your domain.

    • If there is no Personalized email address tab, it means GoDaddy did not successfully connect your domain to Outlook.com. Go to Settings > Premium > Features and select Get started.

    • Select the I already own a GoDaddy domain option and follow the steps in the process.

  2. If the status bar is yellow, you just need to select Create Address and finish setting up your personalized email address.

  3. If the status is red, it means that the connection of the domain to Outlook.com was not successful. To fix this:

    • First, you need to remove the domain from Outlook.com before trying again. Select the Cancel setup button.

    • Refresh your browser, then go to Settings > Premium > Features and select Get started.

    • Select the I already own a GoDaddy domain option and follow the steps in the process.

  4. If the status is grey, GoDaddy is still configuring your domain.

    • Check back in a few hours. The status should change to green or yellow.

    • If, after 24 hours, the status is grey or red, select Cancel setup to try reconnecting.

    • After selecting Cancel setup, refresh your browser window. Then go to Premium > Features and select Get started.

    • Select the I already own a GoDaddy domain option and follow the steps in the process.

This means that the address or alias is already tied to a Microsoft account. If you already have a personalized email address with a different provider and are now trying to import that domain into Outlook.com:

  1. Go to https://account.live.com/names/Manage.

  2. If you're trying to add a personalized email address that's already listed as an alias on your Microsoft account, do one of the following:

    • If your personalized email address was listed as your primary alias, you should first make an @outlook.com email address your primary alias, then select Remove next to your personalized email address. 

    • If your personalized email address wasn't listed as your primary alias, select Remove next to that address.

  3. After you complete the preceding steps, go back to your inbox and select Settings > Mail > Sync email. Make sure your personalized email address is no longer listed under Set default From address. Then follow the personalized email address setup process. The error should no longer appear.

  4. If you've completed steps 1-3 and are still seeing this error, go to https://outlook.live.com, sign in, and enter the personalized email address you want to use. If you're prompted to enter a password, it means that the address is tied to a different Microsoft account.

  5. If you own the other Microsoft account, sign in to it and go to https://account.live.com/names/Manage  and do one of the following:

    • If your personalized email address was listed as your primary alias, you should first make an @outlook.com email address your primary alias, then select Remove next to your personalized email address. 

    • If your personalized email address wasn't listed as your primary alias, select Remove next to that address.

  6. Sign out of the account. Then sign back in, complete any required verification steps, and make sure that you can still send and receive email on this account with an address that's not your personalized email address. You should also make sure that your personalized email address is no longer listed as an available From address on this account. 

  7. Finally, sign in to the account you'd like to use with your personalized email address and complete the setup process. The error should no longer appear.

This means that there has been a problem adding the address you chose as an alias to your Microsoft account. We're working on adding descriptive error messages and suggestions for how to solve the problem. Known issues that you should check are:

  1. Go to https://account.live.com/names/Manage. If you currently have more than 10 aliases tied to your Microsoft account, you'll need to remove some before you can add a personalized email address.

  2. Go to https://account.microsoft.com/security and select UPDATE INFO. If the alias you're trying to add is currently listed on the page, you'll need to replace it with a different address before you can finish creating your personalized email address.

  3. If the account you're trying to create a personalized email address for belongs to a child, you may not be able to complete the process. We're working on a solution for this issue.

Go to https://account.live.com/names/Manage and make sure that your personalized email address isn't set as your primary alias. 

Go to https://dcc.godaddy.com/domains/ select your domain, and then select "Manage DNS" towards the bottom of the screen. First, confirm that your nameservers are managed by GoDaddy. If your nameservers are managed elsewhere, change your settings on this page to use GoDaddy nameservers. This should automatically set the CNAME record below.

If you are already using GoDaddy's default nameservers, confirm the following DNS record is set. If not, select "Add" and then create the following record:

Type: CNAME

Name: _domainconnect

Value: _domainconnect.gd.domaincontrol.com

TTL: 1 Hour

Go to https://outlook.live.com and select the diamond icon on the toolbar to open the premium section of Outlook settings. 

  1. If you don't see a diamond icon in your inbox (and you do see ads), it means your Microsoft 365 subscription has expired. Go to https://account.microsoft.com/services to re-activate your subscription, then reconnect your domain using the steps in "Get started".

  2. If you don't see a "Personalized email address" tab underneath "Features" and "Security", it means your personalized email address was removed from Outlook.

    1. If you originally set up the domain, your Microsoft 365 Family subscription likely expired. Go to https://account.microsoft.com/services to re-activate your subscription, then reconnect your domain using the steps in "Get started".

    2. If someone shared a Microsoft 365 Family subscription with you, their subscription may have expired or they may have removed the domain from Outlook. Contact the owner of the Microsoft 365 Family subscription and ask them to reconnect the domain.

  3. If the "Personalized email address" tab has a red status bar, your domain may have expired. Confirm with GoDaddy that your domain is still active.

    1. If your domain is active with GoDaddy, select Cancel setup and refresh your browser window. Then go to Premium > Features and select Get started.

Still need help?

If you need help transferring or setting up your custom domain, contact support below. Be sure to mention "Premium" in your message.

Note: You will need to sign in first to get support. If you can't sign in, go to Account support.

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