Set call forwarding options

Call Forwarding lets you define how you want Lync to handle incoming calls, when you are away from your work phone or want someone else to take your calls.

Notes: 

• For emergency services call, call forwarding rules are turned off for 120 minutes so that response personnel can reach you back. You can reset Call Forwarding options at any time by clicking the call forwarding menu at the lower-left corner of the Lync main window.

• When you configure Call Forwarding in Lync, the number you set your calls to be forwarded to, will be displayed to the person who called you. This applies to Lync to Lync calls only.

Call Forwarding options

You can direct Lync to handle your incoming calls in the following ways:

Turn off call forwarding

Select this check box if you want to have calls ring only your work phone or Lync.

Forward my calls to:

If you want calls to be forwarded immediately and not to ring your work number at all, select this check box and then select one of the options from the drop-down menu:

• Voice Mail: sends your calls directly to your voice mail, if it's been set up.

• Mobile: sends your calls to your mobile phone, if the number is recorded on the Lync - Options > Phones window.

• Home: sends your calls to your home phone, if the number is recorded on the Lync - Options > Phones window.

• New Number or Contact: type a number where you can be reached at, or select a Lync contact you want to take your calls.

• My Delegates: if you have set up your delegates, they receive your calls. You can also add delegates from this window if you haven't selected them, or click Edit my delegate members on the Call Forwarding window to manage the members.

Simultaneously Ring:

If you want calls to ring your work number and another number, select this check box and then choose one of the options from the drop-down menu:

• Mobile: your calls ring you at your work and also your mobile number if recorded on the Lync - Options > Phones window.

• Home: your calls ring you at your work and also your home number if recorded on the Lync - Options > Phones window.

• New Number: enter a number where you want your calls to ring, in addition to your work number.

• My Delegates: your calls ring at your work and also your delegates, if you've set them up. You can also add delegates from this window if you haven't selected them, or click Edit my delegate members on the Call Forwarding window to manage the members.

• My Team-Call Group : if you have set up your team-call group, your calls ring at their phones, as well as your work number. You can also add or remove members of your team-call group at bottom of this window, if you haven't set them up, or click Edit my team-call group members on the Call Forwarding window to manage the members.

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Call forwarding settings

To set the time before calls are forwarded, do the following:

1. Under Your current call forwarding settings, click the link next to Unanswered calls will go to.

2. Choose what number you want the call to go to. For example, Voice Mail, or New Number or Contact.

3. In the Ring for this many seconds before redirecting menu, select a delay time before the call gets redirected.

4. Click OK to go back to Lync – Options.

5. Click the link next to These settings will apply, and choose All the time, or only During work hours set in Outlook.

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Edit team-call members

A team-call group is a set of people who can answer your work calls, as long as your support team enables this feature. You can add or remove members, and select which ones can receive calls on your behalf.

Click Edit my team-call group members, and then do any of the following:

• To add members, click Add, then double-click the contact you want.

• To delete a member, select the contact, and then click Remove.

• To specify the delay before the group's phones ring, select a time in the Ring your team-call group after this many seconds.

  Note:  Setting up team-call group doesn't automatically forward your calls to them. Make sure to choose an option under Simultaneously ring or Forward my calls to, in the call forwarding section.

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Edit delegates

You can add delegates and choose if you want them to receive calls on your behalf. Lync creates a Delegates group in your Contacts list automatically when you add delegates.

To add, remove or manage your delegates:

1. Click Edit my delegate members.

2. Click Add, then double-click the contact you want.

3. To enable your delegates to take your calls, check the box next to Receive Calls.

4. To specify the delay before your delegates' phones ring, select a time in the Ring your delegates after this many seconds menu.

5. To delete a delegate, select the name, then click Remove.

   Note:  Setting up delegates doesn't automatically forward your calls to them. Make sure to choose an option under Simultaneously ring or Forward my calls to, in the call forwarding section.

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