Configure phone usage records

Use this dialog box to add or remove phone usage records to the policy.

Available

This list contains all the phone usage records that have been defined and, therefore, are available for this policy.

Configured

This list contains the phone usage records that are assigned to this policy.

To add a phone usage record to the policy, select a phone usage record in the Available list, and then click the right arrow.

To remove a phone usage record from the policy, select a phone usage record in the Configured list, and then click the left arrow.

Important: The order of phone usage records in Voice policies is significant because, when matching users to routes, the server compares phone usage records from top to bottom. If the first phone usage record matches the call route, the server quits looking and routes the call to the corresponding gateway. The remaining phone usages provide backup in the event of route congestion or call failure. To expedite call routing, the order of phone usage records should typically proceed from general to specific.

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The routing logic uses the phone usage record assigned to the caller as well as the dialed number to determine the optimal route.

To add a phone usage record to a policy, you must have previously defined at least one phone usage record. To define a phone usage record, use the Phone Usages tab of Voice Properties.

For details about Enterprise Voice configuration, see the Operations section of the Office Communications Server Technical Library.